REFUNDS POLICY
Last Updated: May 11, 2026
Effective Date: May 11, 2026
Blanche Kohen LLC ("Blanche Kohen", "we", "us") operates http://BlancheKohen.com, http://WomenOver40Clarity.com, http://Menojoy.app, and the Menojoy mobile application (collectively, the "Services").
Company Details:
Blanche Kohen LLC, incorporated in New Zealand.
Company Number: 9298020 | NZBN: 9429052496869
Registered Address: Wellington, New Zealand
Support Email: support@blanchekohen.com
This Policy complies with Apple App Store Guidelines, Google Play Developer Program Policies, Stripe terms, and the Consumer Guarantees Act 1993 (New Zealand).
1. SUBSCRIPTION + ONE‑TIME PURCHASE TERMS
1.1 Plans + Pricing
Prices are shown in USD at checkout.
Clarity — $19/month (auto‑renewing monthly subscription)
Believed — $99/year (auto‑renewing annual subscription)
Relief — $299 one‑time payment (lifetime access; not a subscription)
RN Advocacy — $499/year (auto‑renewing annual subscription)
1.2 Auto‑Renewal
Clarity, Believed, and RN Advocacy renew automatically unless cancelled at least 24 hours before the renewal date. Relief is a one‑time purchase and does not renew.
1.3 No Free Trials
Payment is charged immediately. No free trials are offered.
1.4 Price Changes
Subscription price changes apply at the next renewal. Existing subscribers receive at least 30 days’ email notice. One‑time purchase prices may change without notice for new customers.
2. HOW TO CANCEL
2.1 Cancel Anytime
You may cancel future renewals at any time. Access continues until the end of the current billing period. We do not prorate unused time.
2.2 Apple App Store (iOS)
Open iPhone Settings → Tap your name → Subscriptions
Select Menojoy → Cancel Subscription
Or visit: https://apps.apple.com/account/subscriptions
2.3 Google Play Store (Android)
Open Google Play → Profile icon → Payments & subscriptions → Subscriptions
Select Menojoy → Cancel Subscription
Or visit: https://play.google.com/store/account/subscriptions
2.4 Web (BlancheKohen.com)
Log in → Account → Billing → Cancel Subscription
Or email support@blanchekohen.com from your account email
2.5 Deleting the App
Deleting the app does not cancel your subscription.
3. REFUNDS
3.1 All Sales Final
All purchases are final and non‑refundable, including:
Monthly and annual subscriptions
One‑time purchases (Relief)
In‑app purchases
Unused time or forgetting to cancel
Refunds are only issued where required by New Zealand law (Section 5) or for duplicate charges (Section 3.2).
3.2 Duplicate Charges
If you were charged twice for the same billing period due to a technical error, email support@blanchekohen.com within 7 days. Approved refunds are issued to the original payment method.
3.3 Apple App Store Purchases
Apple controls all billing and refunds for iOS purchases.Request refunds via: https://reportaproblem.apple.com Blanche Kohen LLC cannot issue refunds for Apple purchases.
3.4 Google Play Purchases
Google controls all billing and refunds for Google Play purchases.Request refunds within 48 hours via Google Play.After 48 hours, we can only assist with duplicate‑charge reviews.
3.5 Web/Stripe Purchases
For purchases made at BlancheKohen.com or Menojoy.app, refunds are only issued for duplicate charges or technical access failures that cannot be resolved within 72 hours.
4. PRICE CHANGES
Price increases apply at your next renewal. You will receive at least 30 days’ email notice. If you do not agree, cancel before renewal. No refunds are issued due to price changes.
5. NEW ZEALAND CONSUMER GUARANTEES ACT 1993 (CGA)(Applies to NZ consumers only)
5.1 CGA Rights
Nothing in this Policy excludes your rights under the Consumer Guarantees Act 1993.
5.2 Acceptable Quality
If the service fails to meet acceptable quality and cannot be remedied, you may be entitled to a refund under NZ law.
5.3 Major Failure
For major failures, you may reject the service and request a refund or replacement.
5.4 How to Claim
Email support@blanchekohen.com with details. Claims are assessed within 5 business days.
6. INTERNATIONAL CUSTOMERS
NZ GST (15%) applies to NZ customers only.EU/UK customers acknowledge that immediate access to digital content waives the statutory withdrawal right.No additional refund rights apply outside NZ.
7. CHARGEBACKS & PAYMENT DISPUTES
7.1 Contact Us First
If you believe you were charged in error, contact support@blanchekohen.com before filing a chargeback.
7.2 Chargeback Consequences
If you initiate a chargeback for a valid purchase:Your Menojoy account may be terminatedYou may lose access to all data and contentWe will contest the chargeback
7.3 Chargebacks Are Not Refunds
Chargebacks cannot be used as a method to obtain a refund.
8. ACCOUNT TERMINATION
8.1 Termination by You
If you delete your account, no refund is issued except where required by the CGA for NZ users.
8.2 Termination by Us
If we terminate your account for violating the Terms of Service, no refund will be issued except where required by the CGA for NZ users.
9. CONTACT
Billing questions only: Blanche Kohen LLC
Email: support@blanchekohen.com
Website: blanchekohen.com
For App Store or Google Play refunds, contact Apple or Google directly. We cannot assist.
Business Address: Blanche Kohen LLC, Wellington, New Zealand
Email is best!
